![]() I've also tried the fix listed in but the registry key didn't exist and creating it didn't make a difference. After 30 minutes on the phone with MS support the best they could offer was a registry tweak to disable. To restore all features of Office, you'll need to fix the problem that's causing activation to fail. Showed up the same in safe mode and when trying to create a new profile. If Office activation fails, you'll see Unlicensed Product or Non-commercial use / Unlicensed Product in the title bar of your Office apps, and most features of Office are disabled. The modern authentication window was just a blank box. Wiping their user profile worked for a short while, but then stopped working after. This morning we had a few users report they were unable to log into Outlook 2016 after updating their passwords. I've tried reinstalling office, creating a new Outlook profile and also wiped their user profile to create a new one - to no avail. Meanwhile the Outlook status bar will say "need password". Getting a blank password screen closed Ask Question Asked 1 year, 4 months ago. and then they'll be asked for their password. When they open Outlook, they'll be prompted for their password by a large white box - and upon entering their password, they will get the "Just a moment" screen with the spinning dots. However, a couple of users are getting strange issues with Outlook that I have not been able to fix. We've recently migrated the company over to Office 365 using a hybrid exchange set up and it's been largely painless. ![]()
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